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CUSTOMER FEEDBACK FORM

ATS (Fiji) Ltd for service improvement needs customer feedback related to comments, suggestions or complaints. This Form will help to address customer's needs

QUALITY, SAFETY, SECURITY IS ATS RESPONSIBILITY

This report is used to inform ATS about any situation, event or condition that affects our service, customer relationship and the quality, safety and security of our operations. Examples about what to inform, but not limited to, are: service deficiencies, non compliance, unsafe acts, personnel conditions, infrastructure conditions. Describe the situation or conditions that were present, and the effect or impact in service and operations. We will act upon your information and maintain contact.

* Reporter Name:
* Email:
* Telephone:
* Company (Customer)
* Date Of Report:
* Occurrence Location or Flight Number:
* Date of Occurrence
Please Mark (Related to the nature of complaint or comments):
ATS Department:	Cargo and Ramp Passenger Services Flight Catering Services Technical Services Human Resources Quality Assurance Finance Training IT
Type of situation or condition to be informed:	Service Non Compliance Equipment Conditions Unsafe Acts Security Issues Other
Personnel Conditions:	Competence (Knowledge, Skills, Attitude) Health Physical
Personnel Relationship:	Service Focus Leadership Communication Other
Complaint Description and Relevant Information
* What Happened?
* Why did it happen?
* What could be done (Customer Expectations)?
	* Mandatory Field