Our Services > Passenger and Baggage Handling

Passenger Services


ATS is committed to looking after all international passengers who arrive or depart from Nadi International Airport. From the time passengers arrive until they leave, our efficient and friendly staff will provide a coordinated service to ensure their needs are met.

Our highly qualified staffs are ready to attend to passenger needs using the latest equipment available to ground and aircraft crew in the world. A team of Passenger Assistant Agents and Passenger Service Agents, led by a Duty Manager are on hand to process arriving and departing passengers. 

Apart from providing check-in, baggage handling (including mishandled baggage and documentation) and ground related services. We at ATS prepare and monitor load sheets and load control requirements; provide a movement control service which includes aircraft contact and an around the clock flight information service.

Passenger Assistance


As soon as passengers land at Nadi Airport, the friendly Passenger Assistance agents at ATS will be ready to assist them. The agents are highly trained and can help with any passenger requirements, whether it is wheelchairs, help with children or baggage on the ground. The efficient staff will be there to make the transition far less hectic.


Passenger Check-In

ATS skilled staffs are efficient and business like when checking in passengers manually or using the latest check-in system. Their competent service in a friendly environment has seen ATS providing check in services for all airlines operating international services through Nadi Airport.
The check in system used is the MUSE (Multi User System Environment). This is the most flexible system and we are able to check in any airline passenger at any counter.


Baggage Services

ATS is responsible for handling baggage on all International Flights. Our staffs are on hand to help passengers locate baggage that has been short shipped, damaged and reunite surplus bags with their owners in any part of the world.
ATS uses the popular tracing system “World Tracer Baggage Management System” to trace missing baggage and relevant files.  

If you arrive at Nadi Airport from an international destination without your checked baggage, rest assured that we’ll do everything we can to assist and have your baggage delivered to you as soon as possible.

If you’re unable to locate your bag on arrival or have received your bag damaged:
  • Please approach our ground staff at the airport immediately. You will be required to either complete a report to describe your bag in detail, along with your contact information and delivery address or provide the information for report to be raised in the system. A missing or damaged file reference number will be provided to you at the airport or via phone. 
When your bag is found:
  • You will be notified with update on your baggage.
  • When the bag is received it will be delivered to the address you specified, however, subject to Customs Clearance.
  • Alternatively, you may collect your baggage from us at the airport.

If there are any other issues, please get in touch with us through the contacts listed below:
  • (679) 992 2017 OR
  • (679) 893 9881


Load Control

ATS Passenger Services Department can provide load control for many aircraft types. Their standards are based on the individual carrier’s approval for individual aircraft types. Apart from their Load Control functions, they provide Regional/Centralised Load Control Support as well.

ATS is currently approved to certify Load Sheets for the following carriers and their aircrafts.

Fiji Airways B742, B763, B738, B73G
Air New Zealand B744, B763, B762, B733, B777, A320
Qantas B744, B742, B763, B762, B733, B734
Korean Airlines B744, B773, B772, MD-11
Virgin Australia B733
Freedom Air A320
Air Caledonie A320
Air Vanuatu B733

Flight Operations

Our highly qualified staffs collect and prepare data such as Notams, weather and flight plans for tech crew briefing. Flight Operations can also send movement messages according to individual requirements.

Flight Documentation For Customs Clearance

ATS can also arrange and obtain necessary CIQ clearances for inbound and outbound services at Nadi Airport.
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